Refund policy

Refund Policy

Overview:
At https://mmsm.site, we strive to provide high-quality ski equipment and exceptional customer service. We understand that sometimes a product may not meet your expectations, and we want to make the return process as smooth as possible.

Eligibility for Refunds:
You may request a refund for your ski equipment under the following conditions:

1. The item must be returned within 30 days of purchase.
2. The item must be unused, in its original packaging, and include all accessories, manuals, and tags.
3. Proof of purchase (receipt or order confirmation) must be provided.

Process for Returns:

1. Contact our customer service team via email or phone to initiate a return.
2. We will provide instructions on how to return your item.
3. Pack the item securely to prevent damage during return shipping.
4. Ship the item to the address provided by our customer service team.

Refund Procedure:

• Once we receive the returned item, we will inspect it to ensure it meets our return policy criteria.
• Refunds will be processed to the original payment method within 7-10 business days after the inspection.
• Please note that shipping charges are non-refundable.

Exchanges:
If you wish to exchange an item, please follow the return process above and place a new order for the desired product.

Exceptions:
Some items may be non-refundable or exchangeable, such as items marked as final sale or items that have been opened and used. Please check the product description for specific refund eligibility.

Contact Us:
If you have any questions about our refund policy or need assistance with a return, please do not hesitate to contact us at [email protected] or +1(623) 356-4492.